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Privacy Policy

Gaia Health & Nutrition is committed to protecting your privacy and providing quality dietetic and nutrition services. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

1. Who We Are

Gaia Health & Nutrition is operated by Georgina Carmichael (ABN: 71 595 845 146), trading as Gaia Health & Nutrition.

Contact Details

Email: hello@gaiahealthandnutrition.com
Phone: 0494 761 349
Address: 4/10 Reid Promenade, Joondalup WA 6027

2. Personal Information and Sensitive Information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth
  • Emergency contact details
  • Medicare information
  • NDIS information
  • Private health fund details
  • Payment and billing information
  • Medical and health history
  • Referrals, blood tests and medical reports
  • Dietary, cultural and lifestyle information relevant to your care

Sensitive Information includes health information and other information classified as sensitive under the Privacy Act.

We will only collect, use and disclose Sensitive Information:

  • For the primary purpose for which it was obtained
  • For a secondary purpose directly related to the primary purpose
  • With your consent
  • Where required or authorised by law

3. How We Collect Information

We may collect Personal Information through:

  • Consultations and appointments
  • Client intake forms
  • Telephone conversations
  • Email correspondence
  • Our website (www.gaiahealthandnutrition.com)
  • Online booking systems
  • Cookies and website analytics
  • Referrals from healthcare providers
  • Other authorised third parties

Where reasonable and practicable, we collect Personal Information directly from you. In some circumstances, information may be provided by third parties such as medical practitioners, allied health professionals, family members, carers or support coordinators.

When collecting Personal Information, we will, where appropriate, explain why we are collecting the information and how it will be used.

4. Why We Collect Your Information

We collect your Personal Information for purposes including:

  • Providing dietetic and nutrition services
  • Developing personalised nutrition care plans
  • Communicating with you regarding appointments and services
  • Coordinating care with other healthcare professionals
  • Processing Medicare, NDIS and private health fund claims
  • Processing payments and maintaining accounts
  • Meeting legal, professional and regulatory obligations
  • Improving our services and client experience

You may unsubscribe from marketing communications at any time by contacting us in writing.

5. Storage and Security of Information

Your information is stored securely using Halaxy on Australian-based servers.

We take reasonable steps to protect Personal Information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

We maintain physical, electronic and procedural safeguards to protect the confidentiality of your information.

6. Disclosure of Personal Information

Your Personal Information may be disclosed to:

  • Treating medical practitioners and healthcare professionals
  • Medicare
  • Private health insurers
  • NDIS representatives
  • Service providers assisting in the delivery of healthcare services
  • Government agencies where required by law

We do not sell, rent or trade your Personal Information to third parties.

Personal Information may also be disclosed where:

  • You have provided consent
  • Disclosure is required or authorised by law

7. Access and Correction

You may request access to the Personal Information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To protect your privacy, we may require identification before releasing information.

Gaia Health & Nutrition does not charge a fee for access requests but may charge a reasonable administrative fee for providing copies of records where appropriate.

8. Retention of Records

In accordance with professional and legal requirements:

  • Adult client records are retained for a minimum of seven (7) years from the date of last contact.
  • Records relating to children are retained until the individual reaches at least 25 years of age.

Records may be retained for longer where required by law.

9. Telehealth Privacy Disclaimer

Gaia Health & Nutrition offers telehealth consultations using secure communication platforms.

While reasonable steps are taken to protect your privacy, electronic communication carries inherent risks and confidentiality cannot be absolutely guaranteed.

By participating in telehealth services, you agree to:

a. Participate in sessions from a private environment where possible.
b. Use a secure internet connection where possible.
c. Understand that technical interruptions may occasionally occur.
d. Acknowledge that Gaia Health & Nutrition is not responsible for privacy breaches caused by factors outside our reasonable control, including third-party technology providers or personal devices.

If you have concerns regarding privacy during a telehealth consultation, please notify us immediately.

10. Maintaining the Quality of Your Information

We take reasonable steps to ensure the Personal Information we hold is accurate, complete and up to date.

If your information changes, please notify us as soon as possible so we can maintain accurate records and continue to provide safe and effective care.

11. Complaints

If you believe your privacy has been breached, please contact us using the details below:

Gaia Health & Nutrition
4/10 Reid Promenade
Joondalup WA 6027
Email: hello@gaiahealthandnutrition.com
Phone: 0494 761 349

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements or our business practices.

The most current version will always be available on our website.

13. Consent

By engaging with Gaia Health & Nutrition services, accessing our website, or providing Personal Information to us, you consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy

Updated: 02/06/2026